Returns & Exchanges

Hello there, thoughtful parent! At GoodBuy Gear Shop, we believe in trust and transparency—not just in our Privacy Policy, but in every aspect of your shopping experience. Just as we carefully select safe, high-quality baby gear, we’ve designed a straightforward, parent-friendly returns and exchanges process. We want you to feel as confident in our service as you do in our Car Seats, Strollers, Sleeping gear, and Toys.

1. Our Return & Exchange Policy at a Glance

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unused, in original packaging, with all tags and accessories included.
• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
• Processing Time: Once we receive your return, please allow 5-7 business days for processing and an additional 3-10 business days for the refund to appear in your account, depending on your financial institution.

2. Important Exceptions: Items That Cannot Be Returned

Your family’s safety is our top priority. In line with our commitment to providing safe, high-quality baby gear, certain products cannot be returned for hygiene and safety reasons, much like our careful approach to data security outlined in our Privacy Policy.

• Diapering Products: For obvious hygiene reasons, all opened or used diapering items are final sale.
• Feeding Gear: Bottles, nipples, pacifiers, and other intimate feeding products that have been removed from their sealed original packaging.
• Personal Care & Hygiene Items: Any product where hygiene is paramount once the seal is broken.
• Custom or Personalized Items: These are made specifically for you and cannot be resold.
• Clearance or Final Sale Items: These will be marked as such at the time of purchase.

Please inspect all Car Seats, Infant Gear, and Sleeping products immediately upon delivery. If there is any damage or defect, contact us right away—we’re here to help!

3. Step-by-Step Return or Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email our friendly team at [email protected] with your order number and reason for return/exchange. You can use the template below to make it easy.
2. Receive Instructions: We’ll reply within 1-2 business days (matching our order processing speed) with a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Pack and Ship: Securely pack the item in its original packaging, include all parts and manuals, and affix the RMA number clearly on the outside of the box. Ship to our fulfillment center:
   
   GoodBuy Gear Shop Returns
   4683 Edgewood Avenue
   Fresno, CA 93722
   United States
4. Track and Confirm: Use a trackable shipping service (like DHL, FedEx, or EMS) and keep your receipt. Once we receive and inspect your return, we’ll send you a confirmation email.

4. Refund Timeline & Method

Just as we use secure, PCI-compliant partners for payment processing, your refund is handled with the same security:

• Timeline: Refunds are processed within 5-7 business days of us receiving your return. The funds will then take 3-10 business days to appear in your original payment account (Visa, MasterCard, JCB, or PayPal), depending on your bank or card issuer.
• Method: All refunds go back to the original payment method used at checkout. Store credit or exchanges for other items can be arranged upon request.
• Shipping Costs: Original shipping fees (Standard or Free Shipping via EMS) are non-refundable, unless the return is due to our error or a defective product.

5. Exchange Requests

Want a different color, size, or product? We’re happy to help! The process is the same as a return. Please indicate your desired exchange item in your initial email. If the new item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

6. Easy Email Template for Your Request

To speed things up, copy, paste, and fill in the details below into an email to [email protected]:

Policy Updates: We may occasionally update this policy to improve your experience. The “Last Updated” date at the top will always reflect the most current version. We encourage you to review it periodically.