Hello there, thoughtful parent! Welcome to the GoodBuy Gear Shop family. Just as we carefully select every Car Seat, Stroller, and piece of Infant Gear in our collection, we’ve designed our shipping and returns process with your peace of mind in mind. We believe in trust, transparency, and making life easier for busy families like yours.

📦 Our Shipping Promise: Safe & Speedy Delivery

We know you’re excited to receive your new gear. Our small, dedicated team works quickly to get your order ready for its journey to your doorstep.

⏱️ Order Processing

1-2 Business Days
We carefully pick, pack, and prepare your order with care. You’ll receive a confirmation email as soon as it’s on its way.

🚚 Shipping Options & Timelines

We partner with trusted carriers to ensure your gear arrives safely.

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 (flat rate)
  • Delivery Time: 10-15 business days after shipment.
  • Perfect for when you need your Diapering essentials or Toys a little sooner.

Free Shipping

  • Carrier: EMS
  • Cost: FREE on orders over $50.
  • Delivery Time: 15-25 business days after shipment.
  • A great, cost-effective option for larger items like Strollers or Sleeping gear.

Note on Delivery Areas: We ship globally! However, we are currently unable to deliver to some remote regions and parts of Asia. If you have any questions about delivery to your location, please contact us before ordering.

🔄 Our Hassle-Free Returns & Exchanges Promise

Your satisfaction is as important to us as the safety of our products. We’ve created a straightforward, parent-friendly process—no hidden fees, no complicated steps.

Policy At a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, with all tags and accessories.
  • Return Shipping: Customer responsibility unless the item is damaged/defective.
  • Refund Method: Back to your original payment method (Visa, MasterCard, JCB, or PayPal).

Step-by-Step Return or Exchange Process

  1. 1 Initiate Your Request: Within 15 days of delivery, email our friendly team at [email protected] with your order number and reason. Use the template below to make it easy!
  2. 2 Receive Instructions: We’ll reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. 3 Pack and Ship: Securely pack the item in its original packaging with all parts/manuals. Clearly mark the RMA number on the outside of the box. Ship to:

    GoodBuy Gear Shop Returns
    4683 Edgewood Avenue
    Fresno, CA 93722
    United States
  4. 4 Track and Confirm: Please use a trackable service (DHL, FedEx, EMS) and keep your receipt. We’ll email you once we receive and inspect your return.

⏰ Refund Timeline & Method

Your financial security is paramount, just like the safety of our gear.

  • Processing: Once we receive your return, we process refunds within 5-7 business days.
  • Bank Processing: After we issue the refund, it takes an additional 3-10 business days to appear in your original payment account (Visa, MasterCard, JCB, or PayPal), depending on your financial institution.
  • Method: All refunds go back to the original payment method used at checkout. Original shipping fees are non-refundable unless the return is due to our error.

🔄 Exchanges Made Simple

Want a different color, size, or product? We’re happy to help! The process is the same as a return. Just indicate your desired exchange item in your initial email. We’ll handle any price differences accordingly.

⚠️ Important Exceptions: Items That Cannot Be Returned

Your family’s safety and hygiene are our top priority. In line with this commitment, certain products cannot be returned:

  • Diapering Products: For obvious hygiene reasons, all opened or used Diapering items are final sale.
  • Feeding Gear: Bottles, nipples, pacifiers, and other intimate Feeding products that have been removed from their sealed original packaging.
  • Personal Care & Hygiene Items: Any product where hygiene is paramount once the seal is broken.
  • Custom or Personalized Items: These are made specifically for you.
  • Clearance or Final Sale Items: These are clearly marked at purchase.

Please inspect all Car Seats, Infant Gear, and Sleeping products immediately upon delivery. If there is any damage or defect, contact us right away—we’re here to make it right!

✉️ Easy Email Template for Your Request

Copy, paste, and fill in the details below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello GoodBuy Gear Shop Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please fill in] Product Name(s): [e.g., “Zenith Stroller”, “CloudComfort Car Seat”] Reason for Request: [e.g., “Wrong size”, “Change of mind”, “Defective item”] For exchanges, I would like to exchange for: [Product name and variant, if applicable] I have read and understand the Returns & Exchanges policy. My full name and shipping address for reference: [Your Name] [Your Address] Thank you, [Your Name] [Your Email Address] [Your Phone Number – Optional]

Need Help? We’re Here for You.

Our small, friendly team is dedicated to making this process smooth for you. Just like our curated collections, we’re selective about our service—only the best for your family.

Email: [email protected]
Address: GoodBuy Gear Shop, 4683 Edgewood Avenue, Fresno, CA 93722, United States
Response Time: We aim to reply within 1-2 business days.

We may occasionally update this policy to improve your experience. We encourage you to review it periodically.

With care,
The GoodBuy Gear Shop Team
Providing safe, high-quality gear for families everywhere (except some remote regions and parts of Asia).