Welcome to the GoodBuy Gear Shop FAQ! We’re a small team of parents and caregivers based in Fresno, California, dedicated to making your parenting journey smoother. Below, you’ll find answers to common questions about our products, shipping, and more. Can’t find what you need? Our friendly team is always here to help.

📦 Shipping & Delivery

What shipping options do you offer?
We offer two clear, parent-friendly shipping options to fit your timeline and budget:

🚚 Standard Shipping ($12.95 flat fee): Perfect when you need gear a little sooner. We use DHL or FedEx. Your order is processed in 1-2 business days, with delivery in 10-15 business days after shipping. It’s our Most Reliable option.

🎁 Free Shipping: Love a great deal? Enjoy FREE shipping on all orders over $50! We use EMS. Processing takes 1-2 business days, with delivery in 15-25 business days after dispatch. It’s our Best Value for stocking up on essentials.
How long does order processing take?
Every order receives our careful attention. Our team picks, checks, and packs your items with care within 1-2 business days after you place your order. You’ll receive a confirmation email immediately and a shipping notification with tracking once it’s on the move.
Do you ship internationally?
Yes! We are thrilled to ship love and gear to families across the globe*. However, due to current logistical constraints, we are unable to deliver to a few remote regions and parts of Asia. If you’re unsure about your location, please contact us at [email protected] before ordering.
How can I track my order?
Once your order is shipped, we’ll send you a shipping notification email containing your tracking number and a link to the carrier’s tracking page. You can follow your gear’s journey right to your doorstep!

🛒 Products & Safety

What kind of products do you sell?
We thoughtfully curate premium baby gear focused on safety, quality, and value. Our collections include: Car Seats, Diapering, Feeding, Infant Gear, Sleeping, Strollers, and Toys. Every product is vetted for safety and durability, just like we’d choose for our own families.
Are your products new or used?
GoodBuy Gear Shop specializes in brand-new, premium baby gear. We partner with trusted manufacturers to deliver products that meet strict safety and quality standards, ensuring your little one gets the best start.
How do you ensure product safety and quality?
Safety is our top priority. We carefully vet every car seat, stroller, toy, and item in our collection. Our process involves reviewing safety certifications, materials, and manufacturer reputations. We only offer gear we would confidently use with our own children.

💳 Payments & Accounts

What payment methods do you accept?
We aim to make checkout easy and secure. We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Your trust is paramount to us.
Do I need to create an account to shop?
No, you can check out as a guest. However, creating a free account allows you to track orders faster, save your shipping details for next time, and get updates on new products and offers.

↩️ Returns & Exchanges

What is your return policy?
We stand by our Happiness Promise. If something isn’t quite right, you can initiate a return within 15 days of receiving your item. Please contact our customer care team at [email protected] to start the process. We aim to make it hassle-free.
Who pays for return shipping?
For details on return shipping costs and any potential restocking fees, please contact our team at [email protected] when initiating your return. We’ll provide clear instructions based on your specific situation.
How long does it take to process a refund?
Once we receive your returned item and inspect it, we will process your refund. Please allow 5-10 business days for the refund to appear in your original payment method.

Still have questions? We’re a small team with a big heart for families. Reach out anytime—we’re here to help you gear up the smart way.

📧 Email us at: [email protected]
📍 We’re based at: 4683 Edgewood Avenue, Fresno, US 93722

GoodBuy Gear Shop: Delivering premium value, safety, and comfort to your family, one smart shipment at a time.

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